Terms of Service
Mio + Mugi and Mugify Me are operated by Wit & Folly LLC, a Washington limited liability company ("we," "us," "our"). These Terms apply to mioandmugi.com and every Mugify Me order. When you tick the agreement boxes and place an order, you agree to these Terms and our Refund Policy, and you confirm you've read our Privacy Policy. Nothing in these Terms takes away rights that the law where you live says can't be waived.
1. What you get
Each order includes one personalized digital anime illustration and one animated video of about 10–15 seconds, showing one adult (you) and one cat in one of three scenes: Sleepy Morning, Rainy Window or Under the Covers. Both are delivered by email. Nothing is shipped.
Not included: other scenes, extra people or pets, custom poses, outfits or styles, and creative revisions.
2. Who can order
- You must be 18 or older and able to enter into a contract.
- The person in the artwork must be you, the person placing the order. We don't accept gift orders or photos of anyone else.
- One cat per order.
- Where we sell: Mugify Me isn't currently available to customers who live in the European Union, the EEA (Iceland, Liechtenstein and Norway), the United Kingdom or any other country shown as unavailable in our order form. If you order from one of these places, we'll cancel your order and refund you in full.
3. Your photos
Requirements: 1–2 clear photos of yourself and 1–2 of your cat (up to 10 MB each), in good light, with your face and your cat's markings visible. You don't need to be in the same photo.
Your promise: the photos show you and your cat, and you took them or have the right to use them. Don't upload photos of other people, photos you found online, or anything unlawful, sexual, violent, hateful or infringing.
What you allow us to do: you keep your rights in your photos. You give us a limited permission to store, copy, edit and send them, and the illustration we make from them, to our service providers, including the third-party AI tools described in our Privacy Policy. We use this permission only to create, deliver and support your order and to comply with the law. Some AI providers may use content uploaded to them to train their AI models, as explained in our Privacy Policy. We never publish your photos.
4. When your order starts and when it arrives
- Your order is complete when we've received both your payment and usable photos. We check photos, usually within 1 business day.
- If we can't use your photos, we'll email you once and send one reminder. If we don't receive usable photos within 14 days of our first request, we'll cancel your order and refund you in full.
- When we've confirmed your photos and are about to begin, we email you "We're starting your Mugify Me order": your order confirmation, with your delivery date. Production begins when we send this email. We always send it before we start work, never after, and it's the cut-off for change-of-mind cancellations (§7).
- We deliver within 5 business days after your order is complete. Business days are Monday to Friday, Pacific Time, excluding US federal holidays. Day 1 is the first business day after your order is complete.
- We send your files to the email address you gave us. Please check spam and save your files. We keep a copy for 90 days after delivery and can re-send it during that time.
- If we're going to be late, we'll email you. If we haven't delivered within the 5 business days above, you can cancel for a full refund at any time until we deliver. Telling you about a delay or an updated date doesn't move that deadline, and doesn't by itself give a right to cancel. This doesn't limit any rights you have under applicable law.
5. How your artwork is made
Your illustration and video are made with third-party AI tools, and a person reviews both before delivery. They are artistic anime interpretations, not photographs. We aim to capture what makes you and your cat recognizable, such as your hairstyle and your cat's colours and markings, but we don't promise an exact likeness. Face shape, eye colour, clothing, hands, backgrounds and motion may differ from your photos, and AI art can have small imperfections. Website examples show the style; your result won't look identical.
6. Price, tax and payment
- Introductory price: our first 20 paid orders are US $24.99 each. Refunded orders don't free up a place. After the 20th paid order, orders continue at US $34.99 each, unless we change the price for future orders. If an order is paid at the introductory price after the 20th, we'll honour it. The price shown in the order form when you pay is the price you pay.
- The total you'll be charged is shown before you pay. Your bank may charge its own foreign-transaction or currency fees.
- This is a one-time payment, not a subscription. Stripe processes payment inside our order form. We never see your full card number.
7. Cancellations, refunds and corrections
Because every Mugify Me order is made just for you, cancellations and full refunds are available before production begins. Once we've started creating your artwork, we can't offer change-of-mind refunds or creative revisions. If there's a significant mistake with your order, we'll work to make it right. This doesn't affect your rights under applicable consumer law.
- Before production begins (before we send "We're starting your Mugify Me order", §4): cancel for a full refund for any reason. Sent the wrong photos or picked the wrong scene? Tell us before then and we'll fix it for free.
- After production begins: no change-of-mind cancellations or refunds, and changes to your photos, scene or instructions can't be guaranteed, except where the law requires otherwise. If we're late, see §4.
- EU, EEA and UK: Mugify Me isn't currently available there (§2). If an order from these regions reaches us, we'll cancel it and refund you in full.
- Significant mistakes: we'll make one free correction for a significant production error on our side: the wrong person, cat or scene; a major error in recognisable features; a significantly defective or unusable illustration or animation; or a missing file (details in the Refund Policy §3). Minor artistic differences, style preferences, requests for different poses and changes of mind don't qualify. If we can't fix it, we'll refund you in full, or provide any other remedy the law requires.
- Faulty or not as described: nothing in this section limits your right to a remedy if your files are faulty, don't match what we promised, or don't work, including any remedies your local law gives you.
- Customers outside the US: see the Refund Policy §9 for rights in your country.
Details are in our Refund Policy.
8. Using your artwork
You may use your illustration and video for personal, non-commercial purposes, forever and anywhere: download, keep and view them; share them on your personal social media and in messages; use them as a profile picture or wallpaper; and print them for yourself or as a personal gift. Tagging @mioandmugi is welcome but optional.
Without our written permission you may not sell or license the artwork, put it on merchandise for sale, use it to advertise a business, mint it as an NFT, use it to train or fine-tune any AI model, or suggest Mio + Mugi endorses something. Don't present it as hand-drawn or as not made with AI.
Mio + Mugi, our characters, artwork, website and brand stay ours. Because AI tools are involved, the artwork may not have the copyright protection hand-drawn art has, and similar images could be generated for others, so we don't promise exclusive ownership. We won't use your artwork ourselves unless you allow it.
9. Featuring your artwork
After delivery we may ask whether we can share your finished artwork. It's optional and never a condition of your order. You can withdraw permission at any time, and we'll remove it from our own accounts within 7 days.
10. Orders we can decline
We may decline or cancel an order if the photos break these Terms, show a minor or someone other than you, can't be made into the advertised product, or if we suspect fraud. If we do, we'll refund you in full.
11. Availability and changes to our tools
The site and order form may sometimes be unavailable. We may change our tools or providers as long as you still get what you ordered. We'll update our Privacy Policy before we send customer content to a new AI provider.
12. Our responsibility to you
We'll make your order with reasonable care and skill. Except for the promises in these Terms and our Refund Policy, and to the extent the law allows, the website and artwork come without other warranties. To the extent the law allows, we aren't responsible for indirect or consequential losses, and our total responsibility for an order is limited to the amount you paid for it. These limits don't apply to fraud, intentional misconduct, gross negligence, personal injury, or anything else the law doesn't let us limit, and they don't affect your statutory consumer rights.
13. Complaints and disputes
Please email [email protected] first; most things can be fixed quickly. We reply within 2 business days.
These Terms are governed by the laws of the State of Washington, USA. You may bring disputes in the state or federal courts in King County, Washington, or in a small-claims court where you live, if available. If you live outside Washington, you keep the protections of your home state's or country's law that can't be changed by agreement, including the right to bring a claim in your local courts where that law allows. We don't require arbitration.
14. Changes to these Terms
We may update these Terms for future orders. The Terms in effect when you placed your order apply to it unless a change is required by law or you agree to it.
15. General
If any part of these Terms is unenforceable, the rest still applies. These Terms, our Refund Policy and our Privacy Policy are the whole agreement about Mugify Me.
16. Contact
Wit & Folly LLC, 6947 Coal Creek Pkwy SE, Suite 326, Newcastle, WA 98059-3136, United States (mailing address) · [email protected]
Related: Privacy Policy · Refund Policy